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Helpdesk
  1. Helpdesk
  2. SHARK WMS Service Desk

SHARK WMS Service Desk

Welcome! Do you need support or request a change request, you can raise a request from the options provided below.

  • Change Request

    A Change Request is when you want to make changes to the configuration, new hardware, label design or request for a whole new feature.

  • Express service

    Choosing this service will incur an extraordinary fee

  • Service Request

    System configuration changes

  • Support

    Need help for trouble shooting or general use of SHARK WMS?

Powered by Jira Service Management
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